Most of our hot tubs, saunas, and ice baths are designed for straightforward setup.
Hot tubs usually arrive pre-assembled — you simply position the product, fill it with water, and connect electricity if applicable.
Some sauna models may require assembly or electrical connection depending on the configuration. In more challenging access situations, saunas can often be delivered and installed in flat-pack form.
We provide instructions and guidance to help you prepare your space before delivery.
In many cases, standard access is sufficient. However, larger products may require wider pathways or additional lifting equipment if access is restricted.
For hot tubs, we generally recommend a minimum clear access width of approximately 120 cm.
If access is more challenging, most situations can still be solved using suitable lifting equipment rented locally (such as cranes, forklifts, or telehandlers).
If you are unsure, contact us before ordering — we’ll help assess the situation and recommend possible solutions.
For most larger products, payment is usually split into stages. An initial payment confirms your order and allows production or preparation to begin. The remaining balance is paid before dispatch or delivery. This means the payment process is spread over time rather than requiring the full amount immediately.
Customers who choose full upfront payment may receive additional benefits or discounts in selected cases.
In countries where Klarna is available, you may also choose Klarna payment options during checkout.
If you require specific payment arrangements, feel free to contact us before placing your order.
Delivery timing depends on the product, configuration, and season.
Accessories are usually shipped from stock within a few business days.
Hot tubs, saunas, and custom-configured products typically require production and preparation time before dispatch.
We will keep you updated throughout the process.
Regular maintenance is simple but important for long-term performance. This includes water care, cleaning, ventilation, and following product-specific maintenance guidelines.
Proper maintenance helps preserve both appearance and warranty coverage.
We continue supporting you after your purchase. Our products include warranty coverage for manufacturing defects, and we are always available to help with setup, maintenance, troubleshooting, or product-related questions.
Many issues can be resolved remotely with photos or videos, without requiring on-site service.
We believe long-term support is part of the product experience - not an extra.
